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Call Center Agent | Automall | Dubai

Al Futtaim Group

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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We are currently looking for experienced Call Center Agent to join our Automall division in Dubai.
To deal with enquiries by using different channels, phone and online media. Got the Accurate Information right to the customer. Support the branches by increasing the number of OTB s and Constantly strived to make the Entire Sales, Purchases and Aftersales experience easy and simple for the Customers.
Our Call Center Agent is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively resolving customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.
Reporting directly to the Business Development Manager, you will be responsible for handling / managing all customers calls/transactions on all areas of operations and relevant departments in a timely, courteous and professional manner. You are in charge in identifying customers needs, clarify information, research every issue and provide solutions and/or alternatives. You will build sustainable relationships and engage customers by taking the extra mile and keep records of all conversations in our call center database in a comprehensible way.
It is also part of your role to work on other related process or Ad-hoc call center projects during work hours and adhering and consistently achieving process KPIs.
You will also be required to work on rotational shifts as part of the 24/7 operations.
About You:
To be considered for this exciting opportunity, you must have a Bachelor s Degree with 2 years experience in customer services front-end or call center environment, preferably within Automotive, Retail or Telecom industries. Working knowledge of MS Office applications specifically MS Excel is required and, CRM system exposure would be an added advantage. You must also possess excellent and effective communication skills, customer orientation, good interpersonal and rapport building capabilities.
We re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


Industry Type : Retail
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

Customer support CRM Telecom MS Office Talent acquisition Front end Automotive Call Center Agent Customer satisfaction Information research

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Al Futtaim Group


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