Call Center Agent – English Speaking Ejadah Asset Management Group LLC

Posted on 27 Feb

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking an enthusiastic and customer-focused English-speaking Call Center Agent to join our team. The selected candidate will manage customer interactions, handle inquiries, create work orders, and ensure positive customer experiences. The role requires strong communication skills and the ability to manage technical queries using CRM platforms. Key Responsibilities

  • Handle customer inquiries via phone, email, and chat in English.

  • Manage and log customer interactions using CRM systems.

  • Stay updated on technical specifications of services.

  • Handle technical questions and escalate when required.

  • Prioritize and address multiple customer requests efficiently.

  • Use data and feedback to improve service quality.

  • Adapt communication style based on customer type.

  • Build rapport and turn negative experiences into positive ones.

  • Collaborate with other departments to resolve issues.

  • Adapt to process changes or new systems/products.

Desired Candidate Profile

  • Experience using CRM or call center technologies.

  • Background in Facility Management or experience as a Facility Coordinator is an added advantage.

  • Strong analytical and multitasking abilities.

  • Excellent verbal and written communication skills.

  • Customer-focused mindset with the ability to handle conflicts professionally.

  • Creative problem‑solving and ability to work under pressure.

  • Team player with flexibility to adapt in a fast-paced environment.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Facility Management
  • CRM
  • Handle Customer Inquiries
  • Customer Interaction
  • Call Center
  • Escalation Handling
  • Escalations
  • Problem-Solving
  • Customer Service
  • CRM Software
  • Technical Support Representative
  • Help Desk Agent

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Ejadah Asset Management Group LLC

Aneeja

PO Box 500388, Dubai, United Arab Emirates,, Dubai, United Arab Emirates (UAE)

Similar Jobs

Customer Service Officer

Brinks Global Services FZE

  • 3 - 8 Years
  • Dubai - United Arab Emirates (UAE)

Customer Service Executive

Customer Happiness Executive

Customer Service Representative

Customer Service Representative

View All