Call Center Agent
Sheikh Shakhbout Medical City
Employer Active
Posted on 18 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle inbound and outbound customer calls professionally and efficiently
- Respond to customer inquiries, complaints, and service requests
- Provide accurate information about products, services, or processes
- Maintain clear and professional communication at all times
- Update customer records and call logs accurately in the system
- Escalate complex issues to the relevant teams when required
- Meet daily and monthly performance targets (call handling, quality, and resolution)
Desired Candidate Profile
High school diploma or equivalent (Bachelor s degree is a plus)
- Previous experience in a call center or customer service role preferred
- Strong verbal communication and active listening skills
- Ability to work under pressure and handle high call volumes
- Basic computer skills and familiarity with CRM systems
- Professional attitude with a customer-first mindset
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
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Sheikh Shakhbout Medical City
https://fa-eutv-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2271
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