Send me Jobs like this
Experience
3 - 8 Years
Job Location
Education
Secondary School, Intermediate School, Any Graduation
Nationality
Any Arab National
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Handle a high volume of inbound and outbound calls, addressing customer inquiries with efficiency and accuracy, aiming for first-call resolution.
- Provide exceptional customer service by actively listening, empathizing with customer concerns, and offering tailored solutions to resolve issues effectively.
- Identify and assess customer needs to provide appropriate product or service recommendations, enhancing customer satisfaction and potential sales opportunities.
- Follow communication scripts and guidelines diligently, while also demonstrating the ability to adapt and personalize interactions based on individual customer needs.
- Accurately document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system for comprehensive record-keeping.
Desired Candidate Profile
- Only Dubai UAE Nationals to be considered (family book & living in Dubai).
- Open for rotational shifts.
- High school certificate.
- National service completed.
- Only Male candidates.
- 2 days off.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Call Centre Agents
- Call Centre
- Call Centre Executive
- Customer Support
- Customer Care
SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
Rec Agency
Mr Sufyan - Consultant
Abu Dhabi Sharjah, Abu Dhabi, United Arab Emirates (UAE)