Call Center Agent
Confidential Company
Multiple Vacancies
Posted on 18 Sep
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Nationality
Any Nationality
Gender
Any
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
- Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.
- Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.
- Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.
- Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.
- Collaborate with team members and supervisors to share insights on common customer issues and improve overall service quality.
Desired Candidate Profile
- High school diploma or equivalent; a degree in a related field is a plus.
- 1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.
- Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.
- Proficient in using CRM software and other communication tools to manage customer data effectively.
- Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
- Excellent problem-solving abilities, enabling quick identification of issues and effective resolution strategies.
Employment Type
- Full Time
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service
- Telecommunication Specialist
- Call Center
- Telesales
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Confidential Company
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