Call Center Agent

Confidential Company

Multiple Vacancies

Posted on 24 Feb

Experience

2 - 3 Years

Job Location

Ajman - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National, Ethiopian, Nigerien (Niger), Egyptian

Gender

Any

Vacancy

40 Vacancies

Job Description

Roles & Responsibilities

  • Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.
  • Utilize CRM software to document customer interactions and maintain accurate records for follow-up and analysis.
  • Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.
  • Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.

Desired Candidate Profile

  • High school diploma or equivalent; a degree in business or communications is a plus.
  • 1-3 years of experience in customer service or call center roles, showcasing a strong track record in handling inquiries.
  • Proficiency in English and [additional language] to cater to diverse customer bases.
  • Experience with CRM systems and telephony software to enhance efficiency and service quality.

Employment Type

    Full Time

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Client Services Agent
  • Customer Relations Executive
  • Time Management
  • Customer Service
  • Adaptability
  • Customer Retention
  • Problem-solving
  • Telecommunication Specialist

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Confidential Company

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