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Call Center Agent

MBS

Posted on November 1, 2019

2 - 4 years Al Kuwait - Kuwait

Intermediate School. Any Nationality

Opening 01

Job Description

EMAIL JOB
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#Call_Center_Agent for #Kuwait is now needed for 2 Year contract ;
• Manage large amounts of calls in a timely manner.
• Follow communication scats to seize upsetting and crossing selling opportunities.
• Engaging with customers and diffuse and rectify complaints.
• Coordinate with delivery drivers and outlet supervisors for orders.
Working Conditions
• Ticket to: from Egypt accommodation transport from work duty meal.
job requirements
2 to 4 years
High School (or equivalent) at least
Food Services/Restaurants/Catering


FMCG / Foods / Beverages

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Minimum Qualifications and Knowledge:
• High School education
• SAP and CRM knowledge is an advantage
Minimum Experience:
• Minimum of 2 years of work experience
• Experience in a customer service or call center role is preferred.
Job-Specific Skills:
• Time management
• Work to deadlines
• Can work on own initiative
• Good communication skills
• Arabic speaking advantage but not essential
Behavioral Competencies :
• A team player
• Excellent Interpersonal Skills
• Cultural awareness
• Able to build strong relationships
• Males Only
• Fluent in English and conversational in Arabic.
• Experience in customer service with a minimum of 2-4 years.
• Adept computer skills to deal with our ERP, Google Docs and Avaya telephone systems.

Keywords

Call Center Agent

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MBS


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