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Call Center Agent

Al Andalus_

Posted on December 10, 2019

2 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
job requirements
More than 2 years
Not Specified at least
Marketing and Advertising


Advertising / PR / Event Management

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Requirements
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Keywords

Call Center Agent

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Al Andalus_


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