Call Center Agent GUC Posted on November 8, 2019 0 - 1 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Answering incoming calls.• Providing efficient service and act as the first point of contact for university telephone callers/inquiries.• Assisting callers by giving advice on different university issues & deal with queries - in coordination with different departments - in a responsive, sensitive and professional manner to ensure that best service is provided.• Taking actions when necessary & refer to superiors when an inquiry cannot be dealt with directly.• Contributing to the continuous improvement of the job by developing a customer service system, creating and updating telephone directories & databases.• Making outbound calls & undertake related clerical and administrative tasks, this may include data entry, filling forms, filing, making copies, handling mail, receiving and sending emails, faxing, posting and removing items on notice boards as requested & other miscellaneous tasks.• Fulfilling all duties as communicated by the call center supervisor.• Undertaking any other responsibilities as may be reasonably requested by senior staff to achieve the customer service goals of the GUC.job requirements0 to 1 years Company Industry Education / Training / Teaching / Academics Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Excellent Arabic and English language skills.• Very good computer skills• Previous experience in customer service or a related field is an asset.• Excellent interpersonal & communication skills with the ability to communicate clearly and effectively• Professional: Friendly, courteous & polite in all situations.• Respectable: Good listener, patient & willing to help others.• Presentable, outgoing, tactful & flexible.• Agreeable telephone voice in terms of tone, clarity, pronunciation, and diction.• Strong teamwork, troubleshooting & problem-solving skills.• Have the ability to multi-task under pressure & meet deadlines in a fast-paced environment.• Knowledgeable, reliable, dedicated & demonstrates a high level of integrity.• Detail-oriented with excellent organizational skills, accuracy & thoroughness in the documentation. Keywords Call Center Agent REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Call Center Agent Jobs also searched Call Center Agent Jobs Call Center Executive Jobs Customer Care Executive Jobs Customer Service Jobs Call Center Jobs Outbound Calling Jobs Voice Jobs GUC View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/246033-Call-Center-Agent-GUC-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?