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Call Center Agent

TruDoc 24x7

Posted on November 13, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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About the Job
We are seeking energetic and reliable professionals to join our team as Call Center Representatives.
Call Center Agent Job Duties:
• Obtains client information by answering telephone calls.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying
• Adhere to quality standards and KPI s.
• Supports patients through their treatment journey
• Develops and updates content in keeping with client requests and need
• Performs other duties as assigned.
• Determine the reason for call and provide service accordingly or transfer the call to the appropriate personnel.
• Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
job requirements
More than 1 year
Not Specified at least
Healthcare and Medical Services


Telecom / ISP

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Graduates only.
• At least 1 year of experience in a customer support role in a call center environment.
• Strong phone and verbal communication skills.
• Customer focus and adaptability to different situations.
• Ability to multi-task.
• Flexible to work 12hr rotational morning & Overnight shifts (4 Days/Week with 3 days off)

Keywords

Call Center Agent

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TruDoc 24x7


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