Call Center Agent Fastlink On demand labors supply services

Multiple Vacancies

Posted 30+ days ago

Experience

1 - 6 Years

Monthly Salary

AED 3,200 - 3,400 ($865 - $919)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities


Visa : Freelance/Family sponsor - minimum 12 months validity of the visa

Salary : AED 3400

Notice : Immediate

Interested - Please send me your Cv's to 0554509324


  • Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.
  • Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.
  • Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.
  • Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.
  • Collaborate with team members and supervisors to share insights on common customer issues and improve overall service quality.
  • Manage difficult customer interactions with professionalism, de-escalating situations while maintaining a positive company image.

Desired Candidate Profile

  • High school diploma or equivalent; a degree in a related field is a plus.
  • 1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.
  • Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.
  • Strong verbal and written communication skills, with the ability to convey information clearly and concisely.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Fastlink On demand labors supply services

With over 500+ workforce deployed across various organizations throughout the region. With categories ranging from helpers, drivers, warehouse staff, accountants, admin staff, data analyst to name a few, across various sectors.

HR - Staffing

Bin Sougat Building - Salah Al Din St - Deira - Dubai, Dubai, United Arab Emirates (UAE)

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