Call Center Agent FOTO GENERAL TRADING - L.L.C - DUBAI

Multiple VacanciesEmployer Active

Posted 4 hrs ago

Experience

0 - 1 Year

Monthly Salary

AED 2,500 - 4,000 ($676 - $1,081)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

4 Vacancies

Job Description

Roles & Responsibilities

  • Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.
  • Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.
  • Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.
  • Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.

Desired Candidate Profile

  • High school diploma or equivalent; a degree in a related field is a plus.

  • Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.

  • Proficient in using CRM software and other communication tools to manage customer data effectively.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Client Services Agent
  • Customer Relations Executive
  • Time Management
  • Customer Service
  • Adaptability
  • Customer Retention
  • Problem-solving
  • Telecommunication Specialist

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FOTO GENERAL TRADING - L.L.C - DUBAI