Call Center Agent (Norwegian Speaker) SKEIDARLIVING INTERNATIONAL LIMITED (DMCC Branch)

Key Responsibilities:

• Customer Inquiries: Handle a high volume of inbound customer inquiries through phone, email, or chat. Provide accurate information on products, services, promotions, and company policies.

• Product Knowledge: Maintain a strong understanding of Skeidar`s product offerings, promotions, delivery processes, and return policies to assist customers in making informed decisions.

• Order Support: Assist customers with the ordering process, including order tracking, confirming delivery schedules, and resolving any delivery-related issues.

• Complaint Handling: Address and resolve customer complaints or issues promptly and professionally. Escalate complex issues to supervisors or other departments as necessary.

• Cross-Department Collaboration: Work closely with other departments (e.g., logistics, sales, and product teams) to resolve customer issues, including delivery problems, stock availability, and product inquiries.

• Customer Feedback: Collect and document customer feedback during interactions to identify areas for improvement in customer experience and product offerings.

• Cultural Sensitivity: Leverage your knowledge of European cultures to tailor your communication approach, ensuring clarity and empathy with customers from diverse backgrounds.

• CRM Management: Accurately record customer interactions, inquiries, and resolutions in Skeidar’s CRM system to maintain up-to-date customer information.

• Follow-Up: Follow up with customers as needed to ensure their issues or questions are fully addressed and that they are satisfied with the outcome.

• Sales Support: Offer product recommendations and cross-selling opportunities based on customer needs and interests.