Call Center Agent ZAHRAT ALZAHOOR TECHNICAL SERVICES

Multiple VacanciesEmployer Active

Posted 3 hrs ago

Experience

0 - 1 Year

Monthly Salary

AED 1,500 - 3,000 ($406 - $811)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

  • Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
  • Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
  • Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.
  • Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.

Desired Candidate Profile

  • High school diploma or equivalent; a degree in communications or business is a plus.

  • Fluency in English is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.

  • Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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ZAHRAT ALZAHOOR TECHNICAL SERVICES