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Call Center Agent

Client of Top Business

Posted on October 16, 2019

4 - 5 years Egypt - Egypt

Any Graduation. Any Nationality

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Job Description

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Job Description:
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternative
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Fluent in English and conversational in Arabic
• Experience in customer service with a minimum of four years
• Manage large amounts of call in a timely manner
• Follow communication scats to seize upsetting and crossing selling opportunities
• Engaging with customers and diffuse and rectify complaints
• Coordinate with delivery drivers and outlet supervisors for orders
• Adept computer skills to deal with our ERP, Google Docs and Avaya telephone systems.

Helpdesk / Customer Service / Telecalling


Call Center Agent

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Client of Top Business

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