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Call Center Agent

Otlob Tabib

Posted on January 13, 2020

2 - 3 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls.
• Update our in-house database.
• Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
• Report any problems to the high management immediately to avoid service interruption and/or roadblocks.
• Support team members with other required tasks.
• To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
• This position requires significant phone, e-mail, communication with customers in fast-paced environment.
• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
• Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
job requirements
More than 2 years
Bachelor's Degree at least
Healthcare and Medical Services

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Good command of the English language.
• Previous experience in a customer support role in a call center environment.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with online database systems and practices.
• Customer focus and adaptability to different situations.
• Ability to multi-task, set priorities and manage time effectively.
• Flexible to work on rotational basis.
• Males only.


Call Center Agent


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Otlob Tabib

About this Company
Otlob.Tabib App enables you to request the doctor you need to your doorstep to examine you. Through the App, you will find many doctors with different specialities including physical therapy, nursing, general professionals and paediatricians. All that you need is to download th e App and order your doctor.
Healthcare and Medical Services
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