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Call Center Agent

Magrabi Retail

Posted on September 23, 2019

2 - 3 years Jeddah - Saudi Arabia

Intermediate School. Any Nationality

Opening 01

Job Description

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Call Center agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, creating tasks, follow up cases, monitoring and troubleshooting problems with our products and services.
Job Duties:
Obtains client information by answering telephone calls; interviewing clients; verifying the information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Requirements:
High school is a minimum
Prefer who worked in Call center
Prefer experience in logistics/Transportation
Prefer Language Arabic, English Urdu and Filipino


Retail

Helpdesk / Customer Service / Telecalling

Keywords

Call Center Agent

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Magrabi Retail


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