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Call Center Agent - Salary AED 4200 (all inclusive) per month - AJMAN

First Select Employment Services

Posted on January 10, 2019

1 - 6 years Ajman - United Arab Emirates

Any Graduation. Any Arabic National

Easy Apply

Opening 01

Job Description

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* Responds to customer queries (inbound and outbound) in friendly, professional and supportive way and ensures compliance with agreed KPIs.

* Demonstrates politeness, poise, dignity and emotional maturity in handling calls; difficult cases with required frequency and quality.

* Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.

* Identifies the nature of customer’s enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.

* Clearly communicates reasons for concerns/ issues to the customer and maintains contact.

* Escalates customer issues to Officer or Complaints team if satisfactory outcome for the customer cannot be achieved via standard procedures.

* Keeps records on all customer requests in order to ensure reliable and timely tracking of customer requests.

* Documents all customer suggestions and ideas on improving the concerned products & services.

Telecom / ISP

Helpdesk / Customer Service / Telecalling


International Call Center Call Center Call Center Agent Outbound Calling Inbound Calls Customer Service Sales & Customer Service Customer Service Representative Customer Care Executive Customer Service Agent

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First Select Employment Services

Our client, a high profile, multinational company

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Name/ Designation:
Shashikant Tamang - Recruitment Specialist

Website http://www.fsesuae.com

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