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Call Center Agent - Technical Support - ARAB Speakers

First Select Employment Services

2 - 8 years Ajman - United Arab Emirates

Any Graduation, Bachelors in Computer Application(Computers). Any Arabic National


, Posted on May 15, 2018 1 Opening

Job Description

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* Answer a middle to high volume of inbound phone calls from consumers, sales personnel and technicians
* Troubleshoot and diagnose the repair of Miele appliances using schematics, wiring diagrams and assorted tools over the phone
* Schedule and facilitate service calls from customers. This includes screening the call, logging the information into the computer system, sending any required parts, and contacting a service company
* Provide installation and technical support for customers and service companies
* Develop and maintain the highest level of customer satisfaction and customer relations
* Handle other calls associated with our business, i.e. parts availability, parts pricing, and parts ordering
* Help Technicians and Service Manager by gathering information they require to perform their duties
* Research and answer any technical questions Regional Sales Representatives may have.
* Instruct customers in the use and care of Miele appliances
* Resolve escalated customer complaints without the need for supervisor intervention


Industry Type : Telecom / ISP
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

Technical Support It Support International Call Center Call Center Call Center Executive Call Center Agent Call Center Representative

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First Select Employment Services

Our client, a high profile, multinational company

View Contact Details

Contact

Name/ Designation:
Shashikant Tamang - Recruitment Specialist

Website http://www.fsesuae.com


Additional Information Required

Employer has requested some additional information along with your application for this job

* Q1: How many years of Call Center Experience?

280 characters

* Q2: Do you have IT technical background related to Network/Mobile phone/Network Protocols -HTTP ?

280 characters

* Q3: What is your Nationality, Education and Current Visa Status?

280 characters
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