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Call Center Assistant

Al Ain University of Science & Technology

Posted on May 9, 2018

2 - 3 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Location: Al Ain
Department : Admission and Registration Unit.
Qualification: Bachelor Degree
Experience: 2 Years call center /customer service Experience (Experience of UAE is a plus)
Job Description:
- Provides information related to policies and conditions for the admission of new students at the university.
- Update knowledge and provide information relating to the university (specialization, fees, etc.).
- Responsible to respond inquiries relating to the (exams, holidays, courses schedule, etc. )
- Follow-up student s queries and communicate to the students via email.
- Prepares daily and monthly reports as needed and report to General Register.
- Records all inquiries and maintain proper documentation.
- Responsible to contact with students who have dropped out.
- Responsible to conduct surveys relates AAU programs & services.
- Other duties as assigned by the General Register.
General Conditions:
- Proficiency in English languages, spoken and written.
- Proficiency in Arabic languages, spoken and written.
- Enthusiastic fresh graduates can also apply.
- Good command on computer skills, particularly MS office programs
- Ability to manage conditional information is a must.
- Excellent interpersonal & verbal communication.
- Interested candidates may send their updated CV clearly showing Photo ID, Education, Skills and Experience.


Education / Training / Teaching / Academics

HSE (Health / Safety / Environment)

Keywords

Customer service MS Office English Policies Verbal communication Monthly reports Computer skills Education

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Al Ain University of Science & Technology


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Website https://aau.ac.ae/en/vacancies/view/105/


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