Home Jobs in Egypt Jobs in Cairo Customer Representative Jobs in Cairo Customer Representative

Call Center / Customer Servcie Representative

Client of Wuzzuf

1 - 4 years Cairo - Egypt

Intermediate School. Any Nationality


, Posted on June 6, 2018 1 Opening

Job Description

Email Job
X
Email sent successfully. X

Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets


Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Requirements
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Keywords

Customer service Outbound Customer support CRM Customer satisfaction Information research Representative Translation Database Management

Report Abuse

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of Wuzzuf


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Jobseeker Login

Log In With