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Call Center/Customer Service Agent - Offshore Account

Egy Fancy Designs

Posted on November 7, 2019

1 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Fluent English Customer Service Representatives are needed for a new Offshore account (USA)
• Answering incoming calls in a timely manner.
• Following call center scripts when handling different topics.
• Identifying customers needs, clarify information, research every issue and providing solutions
• Manage and resolve customer complaints.
• Provide customers with service in a friendly, confident and knowledgeable manner.
Working Conditions
• Location: Shoubra, A3'a Khan Towers
• Fixed working hours:
• 1:00 PM 9:00 PM (Female)
• 3:00 PM 11:00 PM (Male)
• 11:00 PM 07:00 AM (Male)
• Fixed 2 Days Off
job requirements
1 to 3 years
Not Specified at least
Business Services - Other Consumer Services Telecommunications

Telecom / ISP

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Fluently English Speakers is a Must.
• Strong phone and verbal communication skills along with active listening.
• Previous experience in a call center or customer service environment.
• Ability to handle the stressful situation appropriately.
• High College Graduated.


Call Center/Customer Service Agent - Offshore...


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Egy Fancy Designs

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