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Call Center Executive

Al Zahra Hospital Dubai

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality


, Posted on May 14, 2018 1 Opening

Job Description

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JOB SUMMARY:
To receive and answer calls from patients requiring medical services or clarification regarding a medical entity, this includes appointments and scheduling of the patient to their desired doctors. Hospital Call Center can be of two types inbound (Received calls) and outbound (make calls). In either case the call center employee has to be well versed with medical information and must have the ability to convey the information in a clear manner.
DUTIES AND RESPONSIBILITIES:
Schedules appointment of patient to their desired doctors.
Provides concrete hospital direction and location to the callers .
Set as a directory to the hospital staff and patients, by giving the number and exact location of the person or doctor they are intended to visit.
Maintain current listing of locations/ extension of staff/ patients to expedite relaying of calls.
Announce notification and codes for the entire hospital.
Perform other applicable task and duties assign within the realm of his/her knowledge, skills and ability.
Maintain the high standard of telephone etiquettes when answering calls.
Receive calls requiring medical care, and provide the information needed.
Understand the requirement of the callers and provide precise information.
Well versed with all kinds of information that the call center must deals with.
Identify and escalate priority issues.
Listen to the request of the caller and either solve the query (if can) or direct the call to the concerned department.
Transfer calls to the respective place as per caller s requirements.
Must have update list (Visiting Doctor, Procedure, Ads etc.) from HR & Marketing Department as well.
Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
Interrupt a busy line if there is an emergency.
Make overhead announcements.
Qualification & Experience:
Bachelor s Degree /Diploma or its equivalent
Minimum of two (2) recent years of experience in the Health Care Field
Knowledge / Technical Skills:
Very Good Computer Skills (Word, Excel, PowerPoint etc.).
Effective & Efficient Communication Skills.
Ability to Work as an Efficient & effective Team Member Ability to Handle Projects.
Personal Abilities / Competencies:
Excellent interpersonal and communication skills.
Good command of written and spoken English language.
Pro-active and able to successfully prioritize competing priorities.
Organized and able to work methodically.
Able to efficiently multi-task
The ability to effectively lead a professional team as well as receiving direction from the management.


Industry Type : Medical / Healthcare / Diagnostics / Medical Devices
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

Call Center Executive Outbound Scheduling Medical services Technical skills English language Computer skills Spoken english Healthcare Powerpoint

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Al Zahra Hospital Dubai


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Website http://azhd.ae/careers/jobs/call-center-executive/


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