Call Center Manager
Bait Gameel tech service...
Employer Active
Posted on 28 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Oversee daily operations of the call center to ensure efficient and effective service delivery.
- Lead, mentor, and motivate a team of customer service representatives to achieve performance targets.
- Develop and implement strategies to improve customer satisfaction and operational efficiency.
- Monitor key performance indicators (KPIs) and generate regular reports for senior management.
- Handle escalated customer issues and resolve complex service challenges promptly.
- Coordinate with other departments to streamline processes and enhance the customer experience.
- Recruit, train, and onboard new call center staff, ensuring adherence to company policies.
- Maintain up-to-date knowledge of company products, services, and industry best practices.
- Implement quality assurance initiatives to maintain high service standards.
- Ensure compliance with all relevant regulations, policies, and procedures.
Desired Candidate Profile
- Proven experience from 2 to 5
- Bachelor's degree
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Manager
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Bait Gameel tech service...
https://wuzzuf.net/jobs/p/pynn15xgc01a-call-center-manager-bait-gameel-tech-services-cairo-egypt