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Call Center Officer

Al-Bonian Group SAL

Posted on June 7, 2018

1 - 2 years Lebanon - Lebanon

Any Nationality

Opening 01

Job Description

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Professional Qualifications:
University Graduate or Equivalent - Preferably Business Management;
Good time management, task prioritization and organization skills;
Self-learner, self-motivated, pro-active, positive, flexible, solution oriented;
Advanced Excel, PowerPoint, and English writing skills are a must;
Excellent leadership and consensus building skills.
Strong phone and verbal communication skills along with active listening
Typical work activities
Taking clients calls and supporting them with necessary technical support, selection guidelines and making sure they have a satisfactory buying experience;
Handling all sales orders and making sure they are within pricing guidelines and according to our offer s terms and conditions (payment terms, delivery time, purchase in one lot, etc);
Making sure that all clients are kept up to date about their orders delivery lead time and/or delays; and if in stock, making sure the products get delivered within reasonable time frame;
Understanding products technical features and unique selling points and presenting accordingly;
Handling customer complaints and coordinating with sales and technical team until resolution;
Preparing accurate, rapid price calculations, and providing customers with quotations;
Following up on submitted quotations when required, and updating list of offers accordingly;
Liaising with procurement department to check the progress of existing orders, and maintaining an up-to-date pending orders file;
Identifying potential clients and generating leads to account executives;
Sending email campaigns to select clients to promote product lines;
Preparing for seminars, events, exhibitions and activities influencing sales development and product awareness;
Using on-line systems to access data and answer customer inquiries within service times;
Liaising with other internal department to provide answers for customers.

IT - Software Services

Sales / Business Development


Technical support Procurement Customer complaints Business management Accounts Executive Sales development Lead generation Time management Advanced Excel Delivery Lead


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Al-Bonian Group SAL

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Website https://www.hirelebanese.com/jobdetails.aspx?id=153396

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