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Call Center - Omni Channels Agents

Client of HireLebanese

Posted on May 17, 2018

1 - 2 years Beirut - Lebanon

Any Nationality

Opening 01

Job Description

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A call center in ""Sin el Fil"" is currently hiring an Omni Channels Agents:
Provide best experience to customers communicate with us through Omni channels, based on function assigned, could be "all or part of the following":
1. Ecommerce:
a. Confirm web & mobile sales orders by calling all customers and apply the procedure.
b. Perform required changes on orders after notifying the customers.
2. Web Chat:
a. Answer online and offline chats initiated by customers.
b. Maintain best response rate and quality of service.
3. Emails Handling:
a. Reply to all customers inquires and complaints received through our email.
b. Maintain best response rate and quality of service.
4. Customer Care WhatsApp:
a. Reply to customers inquires and complaints received through customer care WhatsApp.
b. Update the customers with service requests statuses and upload the media data to the system.
c. Make sure to provide best response rate and quality of service.
5. Social Media:
a. Answer all online sales line inquires (Instagram, Facebook, twitter) or any other assigned.
b. Maximize the ordering and sales.
c. Make sure to escalate the complaints to the right department on the organization.
6. Support inbound function when requested by the management.

IT - Software Services

Sales / Business Development


Online Sales Social Media Mobile Salesiness Executive Management E-Commerce Web Technologies C


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Client of HireLebanese

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Website https://www.hirelebanese.com/jobdetails.aspx?id=153014

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