Call Center - Omni Channels Agents Client of HireLebanese Posted on May 17, 2018 1 - 2 years Beirut - Lebanon Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB A call center in ""Sin el Fil"" is currently hiring an Omni Channels Agents: Provide best experience to customers communicate with us through Omni channels, based on function assigned, could be "all or part of the following": 1. Ecommerce: a. Confirm web & mobile sales orders by calling all customers and apply the procedure. b. Perform required changes on orders after notifying the customers. 2. Web Chat: a. Answer online and offline chats initiated by customers. b. Maintain best response rate and quality of service. 3. Emails Handling: a. Reply to all customers inquires and complaints received through our email. b. Maintain best response rate and quality of service. 4. Customer Care WhatsApp: a. Reply to customers inquires and complaints received through customer care WhatsApp. b. Update the customers with service requests statuses and upload the media data to the system. c. Make sure to provide best response rate and quality of service. 5. Social Media: a. Answer all online sales line inquires (Instagram, Facebook, twitter) or any other assigned. b. Maximize the ordering and sales. c. Make sure to escalate the complaints to the right department on the organization. 6. Support inbound function when requested by the management. Company Industry IT - Software Services Department/Functional Area Sales / Business Development Keywords Online Sales Social Media Mobile Salesiness Executive Management E-Commerce Web Technologies C REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Call Center Agent Jobs Call Center Executive Jobs Customer Care Executive Jobs Sales Jobs Mobile Sales Jobs Online Sales Jobs Inbound Jobs Client of HireLebanese View Contact Details Contact Name/ Designation: - Website https://www.hirelebanese.com/jobdetails.aspx?id=153014 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?