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Call Center Operations Manager

BPO+

Posted on August 30, 2020

8 - 15 years QAR 7,000 - 12,000 ($1,891 - $3,240) Doha - Qatar

Diploma, Any Graduation. Any Nationality

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Job Description

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Hiring Call Center Operations Manager!!

We are looking for a skilled Service Lead/ Call Center Operations Manager who can lead our representatives to better perform and improve service quality. The Call Center Operations Manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers.

Responsibilities:
-Hiring, training, coaching, and leading call center representatives as they provide support for customers.
-Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
-Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
-The profile will also include Business Development in getting additional business requirements from Clients.

Requirements:
· Bachelor’s degree is a must.
· Minimum 5 years of work experience. Should be at a Supervisor or Managerial level.

Walk-In to the below venue on 30th & 31st of August between 11 AM to 5 PM.


Contact Person: Niveditha (Recruitment Manager)

360-Nautica, Borooq Tower, 29th Floor,
Next to Ministry of Culture and Sports,
Behind QNA, Near Beverly Hills Tower,
West Bay, Doha


Call Center / BPO / KPO / Outsourcing

Top Management / Senior Management

Keywords

call center Contact Center

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BPO+

BPO+ is uniquely focused on delivering experience to global brands through technology, analytics and back office resulting in improved consumer experiences. Over the last nine years, BPO+ has increased its portfolio of solutions to target the wide range of business and customer interactions through outsourcing.
BPO+ manages over a million customer interactions with the help of its back office solutions every year for clients across verticals such as BFSI, Sports, Telecom, Education, Healthcare, Travel and Hospitality, Consumer Goods, Retail, and Technology. We have fostered successful relationships with our clients with a proven track record in delivering business value. As a trusted partner with wide-ranging service capabilities, BPO+ helps clients transform and succeed in challenging circumstances.
BPO+ manages, enables, extends, and enhances business experiences for its clients and their customers across consulting, technology and outsourcing.
In recognition of its nine years of leadership and expertise, BPO+ has won many accolades, including the “Best Contact Center Services Provider” and “Largest Outsourcing Partner”, by Insights, and “Gold Award in Services” by Pan Arab Awards. The company also continues to be ranked among the top five providers of business services in various rankings across the globe with focused approach in GCC.
Today, we believe that “ We understand every customer is different”, “ We believe every client’s vision is possible” and “ We know our team will deliver”.
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Name/ Designation:
Niveditha - NA

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