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Call Center/Outbound Sales Manager

Future Group

7 - 9 years Giza - Egypt

Any Nationality

, Posted on May 16, 2018 1 Opening

Job Description

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Job Summary:
• The Call Center/Outbound Sales Manager will lead, inspire and manage the performance of a team of Sales Reps that will achieve all sales growth targets, productivity and quality objectives through successful outbound Campaigns. Our call center campaigns are in (English & German) & in different time zones. Our clients are a group of brands working in the translation & localization industry.
• Responsible of developing and implementing call center sales strategies & objectives in coordination with other functions to meet the brands and corporate strategic objectives.
• Leadership and management of the sales team members to achieve the required sales target for all brands from different clients and regions.
• Lead, motivate and develop the sales team capabilities.
• Contribute to the development and maintenance of call center full process, standards, policies and procedures.
• Responsible of periodical reports to the Head of Sales & Account Management & brand managers about the company sales, team members performance, etc .
• In coordination with the HR Dept., will be responsible of hiring the best calibers to achieve the required objectives.
• Work with the brand managers and Head of Sales & Account Management to plan and administer the annual call center budget and sales targets.
• Work closely with Senior Management, you will be responsible for the delivery of Sales KPIs & targets through planning and managing all call center activities to meet agreed upon sales targets.
• Responsible of setting sales targets for all the team in coordination with the brand managers & monitoring the sales process to ensure all team members follow standard procedures while communicating with the clients.

Industry Type : IT - Software Services
Functional Area : Sales / Business Development

Desired Candidate Profile

7-9 years of experience in managing a Call Center Sales Team
• 2-4 years of experience handling call center metrics, statistics and reporting
• Proven track record leading successful sales operations of call centers with a thorough knowledge of B2B sales.
• Excellent command of the English language.
• Experience in workforce planning forecasting.
• Strong business judgment with a track record of successful negotiations and overall relationship management.
• Business acumen with the ability to work with cross-functional teams.
• Ability to coach, train and motivate staff
• Must be able to demonstrate exceptional personal & managerial skills.
• Sufficient analytical and critical thinking, creative problem-solving & excellent time management.


Customer service German Sales process Forecasting Account management Relationship management Monitoring Analytical Sales operations Workforce planning

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Future Group

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