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Call Center - Quality Assurance Officer

Client of HireLebanese

3 - 4 years Beirut - Lebanon

Any Nationality

, Posted on May 17, 2018 1 Opening

Job Description

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A call center in ""Sin el Fil"" is currently hiring a QA Officer:
Participates in design, update & enhancement of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Apply sales orders quality check to record mistakes and suggest improvements.
Provide actionable data of individuals to training & development officer.
Coordinates and facilitates call calibration sessions for call center staff.
Participates in identifying customer s feedback, needs and expectations reports when required by management.
Provides feedback to call center team leaders and managers.
Prepares and analyses internal and external quality reports for management staff review.

Industry Type : IT - Software Services
Functional Area : Engineering


Manager Quality Assurance Call Monitoring Data Managemente Management Quality Monitoring Quality Standards Management Staff Quality Training

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Website https://www.hirelebanese.com/jobdetails.aspx?id=153011

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