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Call Center Representative - Assiut

Orange Egypt

Posted on January 15, 2020

0 - 2 years Egypt - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Answer all incoming and outgoing calls of the call center to respond to customers requests and achieve customer satisfaction.
• Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
• Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
• Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
• Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
• Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
• Use available learning methods and tools to develop own skills.
• Use the available tools and systems to document customer requests and to provide the correct information and services.
• Update own awareness of all the services and products provided by the company.
• Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.
Rotational Shift basis 8 hours including 1 hour break
Males: work on night shifts and overnight Females: Maximum till 8 PM
Transportation buses available after hiringDays Off: 2 consecutive days, excluding the weekends at least till seniority basis at the beginning their days off will be within the week days.
job requirements
0 to 2 years
Not Specified at least
Telecommunications


Telecom / ISP

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelor degree from a recognized university.
• 0-2 years of experience in the same function.Very good English both spoken and written.
• Very good computer skills.
• Strong Customer Orientation.
• Strong communication, listening and interpersonal skills.
• Flexibility and ability to work in a team.
• Self-confident with professional behavior and attitude.
• High sense of time management.

Keywords

Call Center Representative - Assiut

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Orange Egypt


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