Call Center Representative - Assiut Orange Egypt Posted on January 15, 2020 0 - 2 years Egypt - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Answer all incoming and outgoing calls of the call center to respond to customers requests and achieve customer satisfaction.• Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.• Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.• Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.• Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.• Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.• Use available learning methods and tools to develop own skills.• Use the available tools and systems to document customer requests and to provide the correct information and services.• Update own awareness of all the services and products provided by the company.• Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.Rotational Shift basis 8 hours including 1 hour breakMales: work on night shifts and overnight Females: Maximum till 8 PMTransportation buses available after hiringDays Off: 2 consecutive days, excluding the weekends at least till seniority basis at the beginning their days off will be within the week days.job requirements0 to 2 yearsNot Specified at leastTelecommunications Company Industry Telecom / ISP Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Bachelor degree from a recognized university.• 0-2 years of experience in the same function.Very good English both spoken and written.• Very good computer skills.• Strong Customer Orientation.• Strong communication, listening and interpersonal skills.• Flexibility and ability to work in a team.• Self-confident with professional behavior and attitude.• High sense of time management. Keywords Call Center Representative - Assiut REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Representative Jobs also searched Representative Jobs Executive Jobs Associate Jobs Customer Service Jobs Calling Jobs Customer Care Jobs Call Center Jobs Orange Egypt View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/264443-Call-Center-Representative---Assiut-Orange-Egypt-Assiut-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?