Call Center Representative

Client of Talentmate

As a Call Center Representative, you will be the first point of contact for our clients, assisting them with their inquiries and providing unparalleled customer service. The ideal candidate will possess excellent communication skills, both written and verbal, and have a customer-focused mindset. In this role, you will handle a variety of customer service tasks, including answering incoming calls, troubleshooting customer issues, and providing product service information. By maintaining a positive and professional attitude, you will ensure customer satisfaction and contribute to the overall success of the team's objectives. This position offers you an opportunity to work in a dynamic, fast-paced environment and grow with the company.

Responsibilities

• Answer inbound calls from customers and provide accurate and timely assistance.
• Resolve customer complaints with patience, diplomacy, and a positive attitude.
• Make outbound calls as needed to follow up on customer inquiries.
• Provide information about products, services, and company policies to customers.
• Document all call information accurately according to standard operating procedures.
• Escalate customer issues to the appropriate department when necessary.
• Meet or exceed performance targets, such as call handling time and customer satisfaction scores.
• Maintain a high level of product knowledge to better serve customer needs.
• Participate in training sessions to improve service delivery and product knowledge.
• Assist with other duties and projects as assigned by the manager or supervisor.
• Follow all regulatory and company guidelines for call handling and customer data protection.
• Collaborate with team members to improve overall call center performance.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven customer support experience or experience as a Call Center Representative.
• Strong telephone communication skills and active listening capabilities.
• Proficiency in Microsoft Office Suite and call center software programs.
• Ability to effectively manage time and prioritize tasks in a fast-paced environment.
• Excellent problem-solving skills with attention to detail and accuracy.
• Customer-focused mindset with the ability to maintain professionalism under pressure.