Call Center Representative First Select Employment Services Posted on October 24, 2019 2 - 8 years Dubai - United Arab Emirates Any Graduation, Bachelor of Technology/Engineering, Diploma, Bachelors in Computer Application(Computers). Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Duties & Responsibilities: Deliver service and support to end-users over the phone Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, Leased Line, MPLS and more Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Follow standard processes and procedures; Identify and escalate priority issues To ensure all queries/complaints are handled as per operational requirements. To ensure Standard Operating Procedures are followed 100% in providing resolution to the customer. To ensure that the productivity levels are maintained. To escalate to top management as required depending on the gravity of the issue To ensure proper handing / taking over on the pending tickets (End to End ownership) To highlight on issues which are persisting & needs immediate resolution Ability to manage extreme work pressure & excel in superior customer experience. Ability to work on shifts and rotational days off. Ability to do effective follow up and update status/report Company Industry Telecom / ISP Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Knowledge, Experience & Competencies: * Formal Education Required: Bachelor’s Degree / Diploma in computer science Related Professional Training, Years & Field of Experience required: * 3+ years experience in contact service preferably in call center * Job-Specific Competencies required to successfully perform the job Keywords International Call Center Call Center Call Center Agent Tele Caller Call Center Executive Call Centre Agent Customer Service Customer Relationship Management Customer Service Representative Customer Care Executive Customer Care Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Representative Jobs also searched Dubai UAE All Jobs Representative Jobs in Dubai Executive Jobs in Dubai Associate Jobs in Dubai Customer Service Jobs in Dubai International Call Center Jobs in Dubai Customer Care Jobs in Dubai Telecalling Jobs in Dubai Representative Jobs in UAE Executive Jobs in UAE Associate Jobs in UAE Customer Service Jobs in UAE International Call Center Jobs in UAE Customer Care Jobs in UAE Telecalling Jobs in UAE Representative Jobs Executive Jobs Associate Jobs Customer Service Jobs International Call Center Jobs Customer Care Jobs Telecalling Jobs First Select Employment Services Our client, a high profile, multinational company View Contact Details Contact Name/ Designation: Shashikant Tamang - Recruitment Specialist Website http://www.fsesuae.com Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?