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Call Center Specialist


Posted on October 10, 2019

1 - 3 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Vezeeta is a groundbreaking healthcare startup in MENA, with over three million users, a growing portfolio of products, and an expanding geographical footprint. As talent flocks to land in our nest, we single out the most promising caliber and set of skills that would add value and diversity to our team in the MENA region.
Vezeeta s disruptive strategy, proven working model, and strong financial backing from major Saudi, global, and regional investors earned it a rank by Forbes as one of the top three startups in MENA. The company currently operates in Egypt, Saudi Arabia, UAE, Jordan, and Lebanon. And we re far from done!
Focused on improving the way healthcare services are deployed, for both patients and providers, Vezeeta revolutionized the healthcare industry. Using proprietary digital cloud-based solutions, the company transformed clinic and physician bookings by creating a singular platform enabling comprehensive access to healthcare providers of every specialty across a multitude of insurance purveyors and medical networks.
Our vision is to create a transformational experience for online healthcare access!
We're looking for our front-line Vezeeta ambassadors who are able to assist our patients with their queries and requests. If you are presentable, with superior communication skills and have experience in Customer Service , this is the job for you.
Here s what an ordinary day looks like, you will:
• Manage large amounts of incoming/outgoing calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet the team's qualitative and quantitative targets
job requirements
More than 1 year

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

You re going to need this to carry out this job
• Previous experience in a customer support/service role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with ticketing systems and customer-oriented processes
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• University degree
Life at Vezeeta
• Dress for Success: Going strong, relaxed attire
• Flex is bigger than ever: our office accommodates VEEZ 24 hours
• Working hard becomes a habit a serious kind of fun. You get self-satisfaction from pushing yourself to the limit, knowing that all the effort is going to pay off. And we also have foosball matches, Ping-Pong tournaments, PlayStation wars and many more
• Explore Egypt with us: Annual trips to Egypt s most beautiful spots
• Corporate Swag: Every newcomer to our VEEZ family must be prepped with our veez swag; mug, t-shirt, notepads, pens and many more
• We find generous and innovative ways to thank employees for their hard work and dedication.
We at Vezeeta believe that all VEEZ are unique individuals who all are accessible to equal opportunities. We all are treated with respect and valued for who we are. We all contribute to a level of supportive energy and commitment from others so that we can all be successful together.


Call Center Specialist


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