Home Jobs in UAE Jobs in Abu Dhabi Supervisor Jobs in Abu Dhabi Supervisor

Call Center Supervisor

Client of Carebytech

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality


, Posted on June 11, 2018 1 Opening

Job Description

Email Job
X
Email sent successfully. X


Call Center Supervisor jobs Vacancy, We are urgently looking for an experienced and talented Call Center Supervisor for our firm, location Abu Dhabi
Job Description:
• Ensure team provides extraordinary patient concierge health care services enabling access to care for prescription medications.
• Interact directly with staff members and potentially our patients, physicians, and/or pharmacies.
• Apart from a highly concierge white glove service team managing the patient experience from start to finish.
• Provide program information, eligibility, reimbursement support and general assurances
• Provide daily feedback and coaching to foster an environment of active employee engagement and world class customer service.
• Monitor workloads and rebalances as needed and manages attendance and approves time.
• Refer requests for escalation as needed and engage internal areas
• Provides input and feedback to Quality Management and Training as Subject Matter Experts to improve processes, procedures and training.


Industry Type : Retail
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


• Strong experience in a Health Care Case Management or Patient Experience in a high volume Customer Call Center environment.
• Experience in pharmacy benefits and health care insurances a major plus, medical billing background a plus.
• Health care or pharmaceutical experience essential.
• Very strong oral, written communication and organizational skills.
• Responsible and driven to drive world class customer service and patient outcomes.
• Must have an extreme sense of patient/customer empathy.
• Strong problem solving skills and ability to manage effectively through ambiguity and complex situations Self Lead.
• Fluent in English, Arabic a plus.

Keywords

Customer service Medical billing Pharmacy Pharma Employee engagement Health care services Quality management Team management Supervisor Training

Login To ApplyRegister & ApplyApply Without Registration Report Abuse

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of Carebytech


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Jobseeker Login

Log In With