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Call Center Supervisor

Client of Fabican

2 - 3 years Dubai - United Arab Emirates

Any Nationality

, Posted on May 9, 2018 1 Opening

Job Description

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Job Description :
• Ensure team provides extraordinary patient concierge health care services enabling access to care for prescription medications.
• Interact directly with staff members and potentially our patients, physicians, and/or pharmacies.
• Apart from a highly concierge white glove service team managing the patient experience from start to finish.
• Provide program information, eligibility, reimbursement support and general assurances
• Provide daily feedback and coaching to foster an environment of active employee engagement and world class customer service.
• Monitor workloads and rebalances as needed and manages attendance and approves time.
• Refer requests for escalation as needed and engage internal areas
• Provides input and feedback to Quality Management and Training as Subject Matter Experts to improve processes, procedures and training.
Job Skills :
• Strong experience in a Health Care Case Management or Patient Experience in a high volume Customer Call Center environment.
• Experience in pharmacy benefits and health care insurances a major plus, medical billing background a plus.
• Health care or pharmaceutical experience essential.
• Very strong oral, written communication and organizational skills.
• Responsible and driven to drive world class customer service and patient outcomes.
• Must have an extreme sense of patient/customer empathy.
• Strong problem solving skills and ability to manage effectively through ambiguity and complex situations Self Lead.
• Fluent in English, Arabic a plus.

Industry Type : Consulting / Management Consulting / Advisory Services
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


Customer service Medical billing English Coaching Pharmacy Pharma Employee engagement Health care services Written communication Quality management

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Client of Fabican

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