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Call Center Supervisor

Smart Medical Services

4 - 5 years Giza - Egypt

Any Graduation. Any Nationality

, Posted on May 15, 2018 1 Opening

Job Description

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Supervises, plans and manages functions related to call center work area.
• Oversees and directs day to day activities of call center agents.
• Answers agents questions, assigns tasks, follows up and give necessary instructions
• Carries out supervision, coaching, call monitoring, training, reviewing, and disciplining of all agents.
• Attends, follows up and resolves customer complaints
• Carries out performance monitoring, measurement and monthly evaluation of all agents to improve efficiency.
• Ensures that team members obtain appropriate training and support to best apply their knowledge and skills on the job.
• Directs scheduling, monitoring agents schedules, shifts and apply break rules according to the working needs.
• Maintains harmony among agents and team players and resolves grievances.

Industry Type : Medical / Healthcare / Diagnostics / Medical Devices
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelor's degree of any discipline.
• 4 years of experience in medical insurance field.
• Proficiency with technology, especially computers, software applications,phone systems and IVR.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem solving, leadership, and customer service skills.


Customer care Customer support Call monitoring Coaching Scheduling IVR Policies Medical insurance Customer service Performance monitoring

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Smart Medical Services

About this Company
Smart's mission is easy accessibility of medical services by our customers.We achieve this through our large network of service providers with continuous follow up of the level of service by different Smart departments with a group of young enthusiastic employees, who share...< br>(More)
Healthcare and Medical Services
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