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Call Center Supervisor

Magrabi Retail

Posted on September 23, 2019

2 - 3 years Jeddah - Saudi Arabia

Intermediate School. Any Nationality

Opening 01

Job Description

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Job description:
A dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients.
Job Duties:
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Requirements:
High school is a minimum
Prefer who worked in Call center
Prefer experience in logistics/Transportation
Prefer Language Arabic, English Urdu and Filipino


Retail

Helpdesk / Customer Service / Telecalling

Keywords

Call Center Supervisor

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Magrabi Retail




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