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Call Center Team Lead In Uae

Ace Group

Posted on July 6, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Job Description :
We are looking for a Call Center Team Leader in UAE.
Job Details:
• nbspTo efficiently answer customer enquiries.
• nbspTo provide satisfactory resolutions to customer issues escalated from the Contact Centre Agents.
• nbspTo monitor and maintain the departmental key performance indicators.
• nbspTo prepare daily, weekly and monthly performance reports.
• nbspTo be available to support Contact Centre staff when required.
• nbspnbspTo provide a safe and healthy work environment.
Requirements:
• nbspExcellent leadership and interpersonal skills.
• nbspGood decision making and problem-solving skills.
• nbspAbility to manage and motivate staff .
• nbspRelevant tertiary qualification of at least one year.


IT Software

Keywords

Interpersonal skills Business Executive Management Monitoring

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Ace Group


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