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Call Center Team Leader

BDO Esnad

Posted on September 13, 2019

2 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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The role of Team Leader is to lead, manage and coach a Team of up to 40 agents, being accountable for the delivery of our KPI's and the Vodafone Way.
• As a team leader, he will need to provide leadership, direction and real-time management to the Team in order to deliver service excellence.
• The role holder should spend 70-80% of their time working closely with their team and the return on this investment of time will be through demonstrating continuous improvement in team/individual performance.
• Create an environment where people are energized, engaged and enabled through high impact communication and coaching, resulting on team target
• Motivate agents to deliver outstanding results including both commissionable and non-commissionable key performance indicators.
job requirements
More than 2 years
Not Specified at least

Call Center / BPO / KPO / Outsourcing

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Must be a college graduate.
• Strong Excel background, problem-solving techniques.
• Leadership skills
• Minimum experience 2 years at the telesales industry, preferred Vodafone ICC background.
• Strong leadership skills.
• Good English


Call Center Team Leader


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BDO Esnad

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