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Call Center Team Leader

ECCO

1 - 2 years Cairo - Egypt

Any Nationality


, Posted on June 4, 2018 1 Opening

Job Description

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Be in charge of running and managing the call center daily
• Schedule and organize shift patterns for team members
• Understand all organization s products, services, procedures and guidelines and communicate same to all team members
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Conduct regular review of all call center agents performance and organize training sessions for underperformers
• Facilitate and organize training session for all agents and participate in recruitment of new call center agents


Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Excellent English
• Ability to work under stress
• High coaching and monitoring skills
• Good Leadership skills
• Problem Solving Skills
• Presentation Skills
• Very Good Analytical Skills
• Very Good knowledge of Microsoft office
• Experience in customer service

Keywords

Customer Service Customer Support Recruitment Quality Standards Analytical Skills Incharge Monitoring Management Training

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ECCO

About this Company
ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients needs. We also provide Customer Relationship Management (CRM)...
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I ndustry:
Consumer Services
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