Call Center Team Leader Wasla Outsourcing Posted on June 29, 2020 1 - 2 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Ensure punctuality, productivity, positive attitude, as well as coherence and harmony among team members;• Lead team towards achieving a common goal, giving necessary guidance and support;• Motivate team members to work under pressure and cope with stressful environments;• Perform skill development activities such as training, and one-on-one coaching meetings;• Maintain and enhance the company standard of customer satisfaction through empowering team members.• Ensure that team results are meeting with accounts predefined goals in terms of quality, productivity and KPI s• Monitor agents performance through running quality check activities on calls and reporting;• Give feedback on employee performance via formal and informal channels;• Detect possible performance gaps and address them using suitable techniques.• Take necessary actions pertaining under-performing employees• Reward good behavior and achievement with recognition• Generate monthly reports like conformance and adherence• Escalates significant problems to call center management and follow up on progress• Monitor and report floor performance on assignment acting as a floor supervisorjob requirementsMore than 1 yearNot Specified Company Industry Call Center / BPO / KPO / Outsourcing Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Bachelor degree• Call center experience as a team leader for minimum 1 Year, offshore account is a plus• Clear and effective communication skills• Leadership and coaching skills• Problem solving skills• Tolerance and emotional steadiness• Achievement Orientation• Time management skills• Attention to detail Keywords Call Center Team Leader REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Team Leader Jobs also searched Team Leader Jobs Manager Jobs Agent Jobs Customer Service Jobs Training Jobs Call Center Management Jobs Team Leading Jobs Wasla Outsourcing View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/c19e4214-f86f-4728-9572-957c9070a484-Call-Center-Team-Leader-Wasla-Outsourcing-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?