Call Center Team Leader- UAE Based infasme.com Posted on July 4, 2018 1 - 4 years Dubai - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Duties & Responsibility:• Ensure high priority in delivering service excellence in both themselves and the team that is in line with established quality assurance standards.• To efficiently answer customer inquiries.• To provide satisfactory resolutions to customer issues escalated from the Contact Centre Agents.• To monitor and maintain the departmental key performance indicators as outlined by management.• To prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks.• To be available to support Contact Centre staff when required, including taking calls during peak / overflow periods.• To assist with coaching / training of the Contact Centre Agents to ensure that they achieve or exceed company expectations for quality and service by providing regular, constructive feedback and guidance to develop employees to their full potential.• To provide a safe and healthy work environment. Company Industry IT - Software Services Department/Functional Area Administration Desired Candidate Profile Must be Based in Dubai.• Relevant tertiary qualification of at least one year in same position.• Must be Bilingual knowledge of Arabic & English is mandatory.• Excellent leadership and interpersonal skills.• Ability to manage and motivate staff within a team environment.• Good decision making and problem-solving skills.• Attention to detail, initiative and set high standards.• Ability to prioritize work and workloads across a team. Keywords Customer service Customer support Manager Quality Assurance Administration Call center management Interpersonal skills Service excellence Training Monitoring Management REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs Team Leader Jobs in Dubai Manager Jobs in Dubai Agent Jobs in Dubai Administration Jobs in Dubai Customer Service Jobs in Dubai Customer Support Jobs in Dubai Call Center Management Jobs in Dubai Team Leader Jobs in UAE Manager Jobs in UAE Agent Jobs in UAE Administration Jobs in UAE Customer Service Jobs in UAE Customer Support Jobs in UAE Call Center Management Jobs in UAE Team Leader Jobs Manager Jobs Agent Jobs Administration Jobs Customer Service Jobs Customer Support Jobs Call Center Management Jobs infasme.com View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/136646-Call-Center-Team-Leader--UAE-Based-infasme-com-Dubai-United-Arab-Emirates Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?