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Call Center - Training & Development Officer

Client of HireLebanese

2 - 3 years Beirut - Lebanon

Any Nationality

, Posted on May 17, 2018 1 Opening

Job Description

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A call center in ""Sin el Fil"" is currently hiring T&D Officer:
1. Identify training and development needs for call center staff.
2. Apply action plans advised by quality team or team leader s feedback.
3. Design and produce proper materials and documents for training purposes.
4. Design and conduct training programs.
5. Conduct and enhance existing trainings:
a. Induction training for new joiners.
b. Products Training.
c. System updates trainings.
d. Skills trainings.
6. Research for new technologies and methodologies in trainings.
7. Provide feedback to team leaders and management.
8. Prepare and analyze internal and external reports for management staff review.

Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : HR / Human Relations / Industrial Relations


Induction Training Training And Development Call Center Training Management Staff Research C

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Website https://www.hirelebanese.com/jobdetails.aspx?id=153012

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