No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About the Job
We are looking for experienced Call Center Agent to join our Al-Futtaim Motors Contact Center team. Reporting directly to the Call Center Supervisor, you will be responsible for handling all customer calls and transactions on all areas of operations and relevant departments in a courteous and professional manner. You will log 100% of the sales and enquiries into the system and follow up on enquiries to ensure high conversion ratio into visits and actual sales. You will be in charge of handling outbound calls relating to recalls, sales & service promotions and retention activities to achieve high reach, service bookings and retention percentage.
It is also part of your role to work on other related process or Ad-hoc call center projects during work hours and adhering and consistently achieving process KPIs. You will also be required to work on rotational shifts.
To be considered for this exciting opportunity, you must have a High School graduate with 3 years experience in customer services front-end or contact center environment, preferably within Automotive, Retail or Telecom industries. Working knowledge of MS Office applications specifically MS Excel is required, SAP and, CRM system exposure would be an added advantage. You must also possess excellent and effective communication skills, customer orientation, good interpersonal and rapport building capabilities.
We re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Industry Type :
Functional Area :
Helpdesk / Customer Service / Telecalling