Arabic Speaking Female
Responsible for customer contact & interface via telephone, internet, & text messaging services.
Log requests promptly & follow up to ensure both timely completion & customer satisfaction.
Provide extraordinary customer service with existing and potential residents.
Answer inbound calls in a positive, professional manner.
Update the existing customer database with contact information & maintain all customer interactions in the CRM.
Follow up on customer calls with clerical duties: faxing & filing paperwork.
Liaise with other departments to ensure customer calls are addressed timely.
Use best practice customer service techniques, walks side-by-side with customers to solve their problems.
Ability to comprehend, capture as well as interpret basic customer information.
Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service.
To follow instructions & take responsibility for actions.
Desired Skills & Experience
High school diploma or equivalent.
2 years customer service &/or call center experience.
Exceptional organizational & time management skills.
Ability to meet tight deadlines.
A sound knowledge of telephone etiquette
Punctuality & dependability
Proficiency in MS Office Applications.
Excellent verbal & written communication skills in both English & Arabic.