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Call Centre Agent

Pure Home Real Estate

Posted on August 2, 2018

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality

Easy Apply

Opening 01

Job Description

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¢ Responsible for customer contact & interface via telephone, internet, & text messaging services.
¢ Log requests promptly & follow up to ensure both timely completion & customer satisfaction.
¢ Provide extraordinary customer service with existing and potential residents.
¢ Answer inbound calls in a positive, professional manner.
¢ Update the existing customer database with contact information & maintain all customer interactions in the CRM.
¢ Follow up on customer calls with clerical duties: faxing & filing paperwork.
¢ Liaise with other departments to ensure customer calls are addressed timely.
¢ Use best practice customer service techniques, walks side-by-side with customers to solve their problems.
¢ Ability to comprehend, capture as well as interpret basic customer information.
¢ Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service.
¢ To follow instructions & take responsibility for actions.


Real Estate

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


Keywords

Customer Service Crm Messaging Call Center Agent Customer Satisfaction Inbound Calls Management Database Telephone

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Pure Home Real Estate


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Website http://www.purehome-re.ae/careers/call-centre-agent


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