Responsible for answering customer’s queries, requests and complaints received on phones, chats, and Emails and seeking the customer’s satisfaction by being the link between the customer and the rest of the company’s departments.
· Assisting customers by answering calls, chats and mails that might be a complaint, request or an enquiry.
· Attracts potential customers by answering product and service questions.
· suggesting information about other products and services.
· Maintaining all customer information and requests in the system.
· Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
· Accountable for maintaining the service level to the agreed limit.
· Raising proper CRMs and directing it to responsible departments
· Complies with all CRM / GDMs / Hybris and zendesk System guidelines