Call Centre Agents SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

Posted 30+ days ago

Experience

3 - 8 Years

Job Location

Abu Dhabi, Dubai - United Arab Emirates (UAE)

Education

Secondary School, Intermediate School, Any Graduation

Nationality

Any Arab National

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Handle a high volume of inbound and outbound calls, addressing customer inquiries with efficiency and accuracy, aiming for first-call resolution.
  • Provide exceptional customer service by actively listening, empathizing with customer concerns, and offering tailored solutions to resolve issues effectively.
  • Identify and assess customer needs to provide appropriate product or service recommendations, enhancing customer satisfaction and potential sales opportunities.
  • Follow communication scripts and guidelines diligently, while also demonstrating the ability to adapt and personalize interactions based on individual customer needs.
  • Accurately document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system for comprehensive record-keeping.

Desired Candidate Profile

  • Only Dubai UAE Nationals to be considered (family book & living in Dubai).
  • Open for rotational shifts.
  • High school certificate.
  • National service completed.
  • Only Male candidates.
  • 2 days off.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Call Centre Agents
  • Call Centre
  • Call Centre Executive
  • Customer Support
  • Customer Care

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SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

Rec Agency

Mr Sufyan - Consultant

Abu Dhabi Sharjah, Abu Dhabi, United Arab Emirates (UAE)

https://www.sundusrecruitment.com

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