Home Jobs in Lebanon Jobs in Beirut Call Center Manager Jobs in Beirut Call Center Manager

Call Centre Manager/Sales Driven - Night Shift

Select Print

Posted on October 11, 2019

2 - 3 years Beirut - Lebanon

Any Graduation. Any Nationality

Easy Apply

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

We are looking for a skilled Call Center Sales Manager who can lead our representatives to better performance and improve service quality.
The Call Center Manager will assist in establishing call centre objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call centre data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.
To be a successful Call Center Manager, you should be focused on improving your team of representatives and call center practices.
You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.
Call Center Manager Responsibilities:
Hiring, training, coaching, and leading call center representatives as they provide support for customers.
Answering representative s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Call Center Manager Requirements:
High School Diploma or equivalent.
More education or experience in a related field may be preferred.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with necessary technology, including computers, software applications, phone systems, etc.
Polite, professional phone voice.


Sales / Business Development

Keywords

Call Centre Manager/Sales Driven - Night Shift

Login To ApplyRegister & ApplyApply Without Registration

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Select Print


View Contact Details

Contact

Name/ Designation:
-

Website https://www.hirelebanese.com/jobdetails.aspx?id=178417


Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or