Call Centre Representative Moorfields Eye Hospital Dubai

Employer Active

Posted 41 min ago

Experience

2 - 8 Years

Monthly Salary

AED 5,000 - 5,500 ($1,351 - $1,486)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Handle inbound and outbound calls, ensuring clarity and professionalism in every interaction to foster positive customer relationships.
  • Resolve customer inquiries and complaints efficiently, using problem-solving skills to provide tailored solutions that enhance customer satisfaction.
  • Document all customer interactions accurately in the CRM system, maintaining detailed records to facilitate follow-up and continuous service improvement.
  • Utilize active listening techniques to fully understand customer needs, demonstrating empathy and patience throughout the conversation.
  • Collaborate with team members and other departments to address complex issues, ensuring a seamless experience for customers.
  • Stay updated on product knowledge and service changes to provide accurate information, establishing credibility with customers.
  • Conduct customer surveys and gather feedback to identify trends and areas for improvement, contributing to the overall service strategy.
  • Adhere to company policies and regulatory requirements during all customer interactions, ensuring compliance and risk management.
  • Participate in ongoing training and development programs to enhance skills and stay informed about industry best practices.
  • Meet and exceed call handling metrics, including average response time and customer satisfaction scores, to contribute to team goals.

Desired Candidate Profile

  • High school diploma or equivalent required; further education in communications or business preferred.
  • Minimum of 1-2 years of experience in a customer service or call center environment, showcasing a proven track record.
  • Experience in the telecommunications or retail industries is a plus, providing context to customer interactions.
  • Fluency in English is mandatory; proficiency in additional languages such as Spanish or Mandarin is highly desirable.
  • Excellent verbal and written communication skills, demonstrating the ability to convey information clearly and effectively.
  • Excellent typing skills & Microsoft Skills.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service
  • Call Center Specialist
  • Customer Support Agent
  • Telecommunications Agent
  • Support Consultant
  • Communication Skills

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Moorfields Eye Hospital Dubai

Ms. HR HR

Al Razi Building 64, Block E, Floor 3, Dubai Healthcare City, Dubai, United Arab Emirates, 505054, Dubai, United Arab Emirates (UAE)